الأسئلة الشائعة

All your Questions answered in one place

Some of your Questions:

Q. Does Rabeh offer free trial, or free support?

رابح لا يقدم دعما مجانيا. لكن نعم ، نحن نقدم نسخة تجريبية مجانية. ستتمكن من استخدام خدمتنا لمدة 15 يومًا مجانًا.

Q. What is dedicated support?

دعم مخصص هو خدمات الدعم المقدمة مباشرة من قبل فريق رابح الداخلي من خبراء تخطيط موارد المؤسسات. يتم توفير هذه الخدمات للمستخدمين الذين يحتاجون إلى نظام دعم سريع الاستجابة لمعالجة مشكلات الدعم الخاصة بهم على أولوية. يتم تقديم خدمات الدعم المخصصة للمستخدمين وفقًا لاتفاقيات مستوى الخدمة بينهم وبين رابح ، والتي يمكن أن تشمل الهاتف والبريد الإلكتروني والدعم في الموقع.

Q. Why should I sign up for Rabeh Support Plans?

يضمن الاشتراك في خطة دعم رابح أن يكون لديك فريق متخصص من خبراء تخطيط موارد المؤسسات من ذوي الكفاءة العالية على أهبة الاستعداد لحضور أي مشاكل تواجهها مع نظام ERP الخاص بك. سوف يبدأ فريقنا التقني المتجاوب والمفيد بالعمل على حل القضايا التي تواجهها على سبيل الأولوية. والأكثر من ذلك ، على عكس منافسينا ، لا نقوم بتحصيل رسوم منك من قبل عدد المستخدمين ، بل من خلال عدد ساعات الدعم التي تطلبها مسبقًا على فترة 12 شهرًا. والأهم من ذلك ، أننا نوفر مقاييس زمنية صارمة وموثوقة للاستجابات والإصلاحات التي تحصل عليها من خدمات الدعم التي نقدمها.

Q. What is the quality of the support service offered by Rabeh?

يقدم فريق رابح من خبراء تخطيط موارد المؤسسات خدمات دعم أفضل في فئتها لا يعلى عليها. يتكون فريق دعم رابح من خبراء تخطيط موارد المؤسسات الذين قاموا بتصميم وتطوير وصيانة نظام رابيه لتخطيط موارد المؤسسات. لذلك ، لديهم معرفة كاملة بالنظام بأكمله ويمكنهم حل أي مشكلة أو خطأ تواجهه مع نظامك على أساس معجّل.

Q. Can I make the payment after I have used the support services?

للاسف لا. نحن ندير فريقًا هزيلاً ورشيقًا من أجل تقديم أفضل الخدمات بأقل الأسعار الممكنة. من أجل الحفاظ على فريق كفؤ مليء بالأفراد الموهوبين ، نحتاج إلى توظيف وتدريب ، والحفاظ على جودة خبراء تخطيط موارد المؤسسات لدينا ، والتي تتطلب استثمارات كبيرة متوسطة الأجل. لا يمكننا القيام بهذه الاستثمارات إلا عندما يكون لدينا عقود متوسطة الأجل لتمويل مثل هذه الاستثمارات. هذا هو السبب في أننا نطلب الدفع المسبق من عملائنا.

Q. Can I make the payment after I have used the support services?

للاسف لا. نحن ندير فريقًا هزيلاً ورشيقًا من أجل تقديم أفضل الخدمات بأقل الأسعار الممكنة. من أجل الحفاظ على فريق كفؤ مليء بالأفراد الموهوبين ، نحتاج إلى توظيف وتدريب ، والحفاظ على جودة خبراء تخطيط موارد المؤسسات لدينا ، والتي تتطلب استثمارات كبيرة متوسطة الأجل. لا يمكننا القيام بهذه الاستثمارات إلا عندما يكون لدينا عقود متوسطة الأجل لتمويل مثل هذه الاستثمارات. هذا هو السبب في أننا نطلب الدفع المسبق من عملائنا.

Q. How secure is my data with Rabeh?

Many people ask us this question. And rightly so; Rabeh has invested a lot of time and money to ensure that your information is secure and private. We offer security on multiple levels including the physical, software and people/process levels; In fact your data is more secure than walking around with it on a laptop or even on your corporate desktops.

Physical: Rabeh servers and infrastructure are located in the most secure types of data centers that have multiple levels of restrictions for access including: on-premise security guards, security cameras, biometric limited access systems, and no signage to indicate where the buildings are, bullet proof glass, earthquake ratings, etc.

Hardware: Rabeh employs state of the art firewall protection on multiple levels eliminating the possibility of intrusion from outside attacks

Logical/software protection: Rabeh deploys anti-virus software and scans all access 24x7 for suspicious traffic and viruses or even inside attacks; All of this is managed and logged for auditing purposes.

Process: Very few Rabeh staff have access to either the physical or logical levels of our infrastructure. Your data is therefore secure from inside access; Rabeh performs regular vulnerability testing and is constantly enhancing its security at all levels. All data is backed up on multiple servers in multiple locations on a daily basis. This means that in the worst case, if one data center was compromised, your data could be restored from other locations with minimal disruption. We are also working on adding even more security; for example, you will soon be able to select a "data encryption" option to encrypt your data en route to our servers, so that in the unlikely event of your own computer getting hacked while using Rabeh, your documents could be securely encrypted and inaccessible without a "certificate" which generally resides on the server away from your computer.

Q. What is your support policy?

At Rabeh, we believe every customer is important and is the reason for our existence. We also realize that our growth lies in keeping our customers happy. All questions submitted will be replied within 24hrs, except weekend's and public holidays.

Rabeh Provides e-mail & telephone support (during the business hours) for signing-up, usage assistance, problem diagnosis and resolution, clarification in documentation, and technical guidance.

Support Entitlement

# We
offer
Free Edition Support Evaluation Support Paid Customer Support
1 Business Hrs 8 x 10 8 x 5 8 x 5
2 Email Response Time 10 Business Days 5 Business Days 2 Business Days
3 E-Mail Incidents Unlimited Unlimited Unlimited
4 Telephone no نعم نعم
5 Remote Assistance no no نعم
You can submit the request by clicking on the link submit your request and we will respond to you as early as possible

Q. What kind of payments do you accept?

We accept payments via Visa, Master, and Sadad. We also accept payments via PayPal (you must have an account with PayPal) and bank transfers for yearly subscription. For details, please e-mail sales@rabeh.io

Q. How to get a new invoice?

Invoice will be automatically sent to your e-mail address on every new purchase & renewals. If you have not received or have mis-placed the invoice, please e-mail us at payments@rabeh.io

Q. How do I cancel my subscription?

Sorry that for some reason you had to cancel your subscription. You can do it within the Rabeh service you are using or send an e-mail to payments@rabeh.io

Q. What is your refund policy?

Rabeh's Customer Satisfaction Policy:
At Rabeh we strive to create quality software that you enjoy using for your business or professional life. You have a number of choices and we appreciate you giving us your business. Thank You. We have created this policy that details what we will do should we fail to meet your expectations.

Monthly Subscriptions. If at anytime during your first month using our service you are dissatisfied, please contact us. We will do our best to address your issue, provide a work around or give a timeline for a solution that will meet your needs. If you are not satisfied, we will gladly offer you a FULL REFUND for your purchase, and downgrade your account to the free plan for that service.

Annual Subscriptions. Rabeh doesn't force you into an annual subscription as a condition to use our services. We prefer to give you the flexibility to choose. In exchange for you signing up for an annual up-front commitment, we offer you a significant discount over the already-low monthly subscription cost. If at anytime during your first 30 days using our service you are dissatisfied, please contact us. We will do our best to address your issue, provide a work around or give a timeline for a solution that will meet your needs. If you are not satisfied, we will gladly offer you a FULL REFUND for your purchase, and downgrade your account to the free plan.

We want you to be happy with our service throughout your entire contract, not only the first 30 days. So we go beyond that. If at anytime during your contract we remove, break or discontinue functionality that was available at the time you signed up for your contract, we ask you to notify us immediately. If we fail to address it on a timely manner to your entire satisfaction, we will offer you a PRO-RATED REFUND for the reminder of your contract.

Auto-Renewal. For your convenience, your monthly and yearly subscriptions will auto-renew until you cancel the service. Every time before your subscription auto-renews, we will send a mail specifying the amount that will be charged to your credit card. Similarly, after each renewal we will send you a receipt via e-mail specifying the amount that has been deducted together with the next renewal date and the next renewal amount.

We know that sometimes customers forget to cancel an account they no longer want until it is has already been charged. That's why you can cancel your monthly/annual subscription even five business days after your renewal date, and we will still process your cancellation and give you a FULL REFUND.

For questions, please e-mail payments@rabeh.io

Exception to our Refund Policy

Please note that we will not entertain a request for refund (FULL or PRO-RATED) when we have suspended or terminated your access to Rabeh Services due to a violation of our Terms of Service.